Kyle W. is a skilled technology professional with extensive experience in system analysis, platform engineering, and telecommunications. Currently serving as a Platform Engineer at Five9 since January 2024, Kyle previously worked at CenterPoint Energy for over 16 years, where roles included Lead System Analyst and Senior Systems Analyst. Key contributions include developing custom solutions interfacing with third-party APIs, which significantly improved operational efficiency and reduced resolution times. Additionally, Kyle has a proven track record in managing VoIP systems and infrastructure upgrades, demonstrated through roles such as IT Voice Systems Analyst and Director of Technology. Kyle holds a Bachelor of Science in Information Technology from Western Governors University.
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