Luis Cristales is an experienced professional in customer success management and global service delivery, currently serving as Enterprise Customer Success Manager for LATAM at Five9 since April 2020. At Five9, a leading cloud contact center software provider, Cristales facilitates significant customer interactions through innovative solutions. Prior to this role, extensive experience at Verizon Enterprise Solutions from September 2004 to March 2019 included positions such as Global Service Director, Program Delivery Executive, and Senior Manager for Global Satellite Solutions PMO, where responsibilities ranged from overseeing service delivery for enterprise customers to managing programs for major financial institutions. Luis Cristales holds a Bachelor of Arts in Economics from The University of Texas at Austin.
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