Maria Xavier is a seasoned professional in workforce management solutions with a background that spans multiple roles and companies. Currently serving as a WFO Solutions Consultant at Five9 since August 2022, Maria specializes in Verint Workforce Management software. Previous experience includes a position as Applications Learning Consultant at Verint Systems from July 2018 to October 2022, and dual roles as Education Consultant at NICE inContact and NICE Uptivity from November 2014 to June 2018. Maria began her career as a Service Customer Representative at Sedgwick CMS, focusing on educating customers about the claims process, and previously worked as a Mission Control Analyst at Teleperformance, USA, where responsibilities included monitoring real-time phone systems and facilitating communication between stakeholders. Maria's career commenced in sales at All About Floors in 2004. Educational qualifications include a Bachelor of Science in Workforce Education from Southern Illinois University, Carbondale, and a high school diploma from Coldwater High School.
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