Marissa Richardson

Marissa Richardson is a seasoned professional in the telecommunications and customer support sectors, currently serving as a Technical Account Manager at Five9 since February 2023. Richardson specializes in advising C-level clients on call center best practices and managing enterprise clients with a focus on customer satisfaction and solution implementation. Previous roles include Senior Solution Delivery Consultant at 8x8, where project management and technical support for UCaaS and CCaaS solutions were key responsibilities, and VoIP Engineer at RingCentral, leading telephony projects and developing training materials. Richardson has extensive experience in network operations and quality assurance, having worked with companies such as FiberTower, Covad Communications, AT&T, Northpoint, and Williams Communications.