Marty Nelson has over 20 years of experience in the telecommunications and call center industries, focusing on both technical and management roles. They have managed teams and coordinated efforts with clients, systems integrators, and consultants while working with numerous Fortune 500 companies on multi-site CTI call center implementations at Genesys. Marty has specialized in various technologies, including cloud services and project management methodologies, while transitioning from traditional practices to Agile, Scrum, and Kanban. Their proficiency includes data and voice network design, application development, and technical documentation, which they have enhanced through the use of Adobe Digital Publishing Suite and inDesign.
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