Mavi De Vera is a Senior Leader in the CCaaS industry with a passion for People Excellence and Customer Experience (CX). They possess over two decades of experience in Service Delivery Operations, having risen rapidly from Supervisor to Sr. Director at Genesys, where they led various Professional Services teams in the Philippines. Currently, as VP of Services at Five9, they provide executive leadership and strategic direction, focusing on operational excellence and customer satisfaction. Mavi holds a Bachelor of Arts in Mass Communication from St. Scholastica's College in Manila.
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