Michael Ficarra is currently an Account Director at Five9, where they focus on mid-market clients. Previously, they worked as a Partner Manager at Creovai, contributing to AI-powered solutions for improving customer experience. Their earlier roles include positions at Lockton Companies and Xactly Corp, along with experience as a Membership Management Analyst at the Hearth, Patio & Barbecue Association. Michael holds a degree in International Business from Universitat Autònoma de Barcelona, having also studied at the University of South Carolina-Columbia.
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