Michael Solorzano

Michael Solorzano is a seasoned professional with extensive experience in project management and operations within the technology sector. Currently serving as Senior Director of Managed Services at Five9 since March 2021, Michael utilizes a robust background in ITIL, compliance, and service management to drive the expansion of Managed Services offerings. Previous roles include Operations Program Manager at Acoustic, where Michael effectively managed critical infrastructure projects, and Program Manager in SaaS Operations at IBM, overseeing significant data center migrations and process improvements. Earlier career experiences at Cisco involved project management and customer support engineering, with a strong focus on ITIL framework implementation and incident management. Michael holds multiple certifications, including PMP, SAPM, ITILv3F, and CSM, and possesses a BS in Business Management from the University of Phoenix.