Nancy Woods

Nancy Woods is an experienced professional in the field of enterprise account management, currently serving as the Director of Enterprise Accounts at Five9 since September 2015. In this role, Nancy oversees cloud contact center solutions for a diverse clientele, enhancing customer experiences through digital engagement and workforce optimization. Prior to Five9, Nancy held the position of Partner Sales Manager at NICE Systems, where responsibilities included managing business partnerships with Verizon. Nancy's background includes significant experience at Verizon Enterprise Solutions as a Solutions Executive and Global Account Manager, focusing on growth in strategic contact center services for major enterprise clients in the Financial Vertical. Earlier in Nancy's career, roles at MCI Worldcom as an Account Manager involved managing key accounts for a health insurance company and a bank. Nancy holds a Bachelor's degree in Marketing/Marketing Management from Central Connecticut State University.