Nicole B.

Nicole B. is an experienced professional in the technology and operations sector, currently serving as the Problem Management Team Lead in Product Engineering and previously as a Problem Manager in Cloud Operations at Five9 since November 2018. In these roles, Nicole B. focuses on enhancing production stability and facilitating root cause analysis for major incidents. Prior to Five9, Nicole B. worked as a Network Operations Center Technician, collaborating with Technical Ops Engineers to optimize system performance. Earlier experience includes a Marketing Associate position at Exclusive Fabrics & Furnishings, LLC, and an Assistant Teacher role at Extended Day Child Care Inc., where Nicole B. led STEM lessons for elementary students. Educational qualifications include a Bachelor of Science in Business Administration with a focus on Information Technology Management from California State University - East Bay and an Associate of Science degree from Las Positas College.