Paula Scheenks is a dedicated professional with extensive experience in program management and customer service. Currently serving as Principal Program Manager at Five9 since April 2019, Paula leads the implementation of On Demand Call Center software, prioritizing customer satisfaction and optimal results. Prior to Five9, Paula worked at 1-800-PACK-RAT, starting as a Business Analyst and previously holding the role of Sr. Customer Service Supervisor, where oversight of over 60 employees and data analysis for customer satisfaction surveys were key responsibilities. Earlier experience includes serving as Assistant Manager at Sunglass Hut, contributing to the efficient operation of two retail locations. Paula holds a Bachelor's Degree in Forensic Psychology from Southern New Hampshire University, completed in 2016.
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