Peter M. is a seasoned professional with over 20 years of experience in call center technology, specializing in dialler and IVR consulting. Currently serving as a Senior Technical Account Manager II at Five9 since October 2021, Peter provides technical expertise and relationship management to enhance customer success with cloud-based contact center solutions. Previous roles include Senior Technical Account Manager and Technical Account Manager at Five9, Dialler and IVR Consultant as a self-employed professional, and various managerial positions at leading organizations such as O2, Vodafone, and Intrum Justitia. Peter has a proven track record in optimizing operational performance, implementing efficient solutions, and driving strategic improvements in customer voice channels across multiple sectors.
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