Rafael Goncalves is a seasoned professional in the technology sector, currently serving as the Channel Development Director at Five9 since August 2025. Prior to this role, Rafael held multiple positions at Avaya from July 2018 to August 2025, including Brazil Channel Leader, Operations Analyst, Channel Account Manager, Systems Engineer, Brazil Channel Director, and intern specializing in pre-sales. Rafael obtained an education from USP - Universidade de São Paulo.
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