Rhys Romero is an experienced professional in account management and technical consulting, currently serving as a Supervisor and Technical Account Manager at Five9 since September 2020. With a strong background in supervisory roles, Rhys previously led teams at Concentrix from June 2015 to September 2020, managing 30 customer service associates and enhancing team performance through strategic collaboration and training. Prior experience includes leading Technical Support Representatives at 24/7, Inc., where responsibilities included training, monitoring, and administrative functions, as well as a brief tenure as a Senior Analyst at ADP, focusing on database and payroll support. Rhys holds a Bachelor of Arts degree in Communication Arts from the University of Santo Tomas, earned between 1999 and 2003.
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