Richard Douglas

Richard Douglas possesses extensive experience in the telecommunications industry, currently serving as Manager of Strategic Customer Support at Five9 since September 2021, after progressing through roles including Senior Technical Lead and Technical Lead. Prior roles include Contact Center and WFO Engineer at Maintel, Applications Engineer at Proximity Communications, and Customer Service Engineer positions at Phoenix IT Services and Kcom. Richard is skilled in the installation and maintenance of Avaya/Nortel Telecoms equipment and Siemens ISDX, holding multiple Avaya certifications, including Avaya Certified Implementation Specialist for Avaya Aura Contact Center and CCT and Multimedia Implementation. Educational background includes attendance at Malet Lambert from 1992 to 1997.