Rob D.

Rob D. is a seasoned Senior Conversation UX Designer specializing in AI and Automation, currently employed at Five9 since August 2022, where responsibilities include consulting on AI voice experience design, guiding customers on best practices, and training NLU models. Prior to this, Rob held positions at Kore.ai, where duties encompassed designing conversation experiences and ensuring smooth client integrations, and at Envestnet, Inc., focusing on improving user data flow for conversational agents. Rob's extensive background includes a foundational role at Tried & True Editorial Services as a founder and editor, and earlier experience in journalism and content development. Rob holds a Bachelor’s Degree in Creative Writing from the University of Central Florida.