Sarah O'Leary is a seasoned professional with extensive experience in service delivery management, particularly within the technology and relocation sectors. Currently serving as a Senior Service Delivery Manager at Five9 since January 2021, Sarah excels in standardizing processes, optimizing operations, and driving client satisfaction, particularly for FTSE 100 accounts. Prior roles include strategic management positions at Equus Software and SANTA FE RELOCATION SERVICES, showcasing Sarah's ability to lead complex projects, manage compliance, and implement effective business processes across global regions. With a Bachelor's degree in Multi-Media Journalism from Bournemouth University and a strong foundation in ITIL-aligned practices, Sarah combines technical expertise with client relationship management to ensure seamless service delivery and operational excellence.
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