Sean Cline is an experienced technology professional with a robust background in platform engineering and technical support. Currently serving as a Sr. Platform Engineer at Five9 since April 2017, Sean specializes in designing tailored solutions for the virtual contact center platform, developing web API integrations, and implementing extensive IVR Call Flows. Previous roles include Director of Technical Services & Support at DSS Inc, where management of multi-tiered support teams ensured successful delivery of medical software services, and Product Support Manager, where Sean led deployment projects affecting over 3,000 stakeholders. Early career experience includes roles at DSS, Inc. and MCI Corporation, focusing on software support and IT security, respectively. Sean's education includes studies at Tulane University and the University of Texas at Austin, complemented by professional development in proposal writing and support center management.
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