Shane Triplett is an accomplished professional with extensive experience in technical account management, project management, and IT support. Currently serving as a Sr. Technical Account Manager at Five9 since August 2021, Shane specializes in training new hires and providing documentation for Technical Account Management teams. Prior roles include Technical Account Manager and Technical Project Manager at the Center for Excellence in Higher Education, where Shane adhered to Agile methodologies and facilitated effective communication across teams. Additional experience includes managerial positions in contact center operations and IT support, showcasing expertise in process enhancement, vendor collaboration, and user support. Shane holds a Bachelor of Science in Computer Science from Independence University, completed between 2018 and 2021.
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