Sheila Lique is a skilled Technical Support Engineer currently employed at Five9 since March 2019, where responsibilities include providing technical support through voice and email, understanding customer needs, and delivering high-quality customer service. Previously, Sheila worked at STARTEK Philippines from June 2009 to July 2018 in various roles, including IT Support Technician, IT Global Service Desk, and Technical Support Specialist at both Level 1 and Level 2, focusing on troubleshooting and customer assistance for telecommunications services. Earlier experience includes a position as a Technical Support Specialist at Advanced Contact Solutions, Inc. Sheila holds a Bachelor's degree in Information Technology from The Lewis College of Sorsogon and completed CCNA training in Routing and Switching at Rivan School of Technology.
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