Shirley Carnes is a seasoned professional with extensive experience in technical account management and client services, currently serving as Senior Director of Strategic TAM at Five9 since July 2018. Previously, Shirley held various roles at Optanix, including Manager of Client Services, where responsibilities encompassed leading a team of 14 Client Service Managers and delivering exceptional service to over 100 clients. Prior experience includes positions as Sr. Solutions Development Engineer at CrossCom National, Sales Engineer at Alltel, Corporate Technical Trainer at Alltel Business Solutions, and CSR II at Southwestern Bell Telecom. Shirley holds a Bachelor of Arts in Business Administration and Management from the University of Arkansas at Little Rock.
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