Steve Hufford is a seasoned professional with extensive experience in telecommunications and call center implementation. Currently serving as a Platform Engineer at Five9 since April 2021, Steve provides configuration advice and training while designing and configuring call center software tailored to customer needs. Prior roles include Senior Unified Communications/Contact Center Implementation Engineer at Viable Resources, where Steve specialized in multinational call center design and optimization, and Telecommunications Project Manager at Darden, overseeing projects for over 2000 restaurants. Previous positions involved software installation and support for Avaya systems at MVDconnect, Global Partners In Networking, Avaya, and Lucent Technologies, beginning with a foundational role as a Voice Analyst at Sun Trust Service Corp. Steve holds an Associate of Arts and Sciences degree in Electrical, Electronics, and Communications Engineering from ITT Technical Institute.
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