Susan M Carson

Susan M Carson is a seasoned professional with extensive experience in technical account management, workforce management, and operations analysis. Currently serving as a Technical Account Manager at Five9 since November 2019, Susan manages a portfolio of over 15 enterprise clients, implementing and supporting Five9’s call center software solutions while focusing on customer satisfaction and relationship building. Prior roles include Senior Workforce Management Business Analyst at TEMPOE, where Susan improved forecasting models and managed workforce systems, and Senior Operations Analyst at Vantiv, where capacity planning and forecasting were key responsibilities. Additional experience includes consulting roles at Cornerstone Brands, web analytics at Axcess Financial, and entrepreneurship as a co-owner of Clifton Barbers. Academic credentials comprise a Master’s degree in Business Analytics from the University of Cincinnati and a Bachelor’s degree in Mathematics with a minor in Computer Science from Mount St. Joseph University.