Suzanne LaFata is an experienced professional in instructional design and training, currently serving as a WFO Consultant at Five9 since June 2022. Prior to this role, Suzanne worked at Verint for nearly a decade in various capacities, including Application Trainer and Software Consultant, where training services were provided to global customers and channel partners, and as an Instructional Designer/Trainer, leading a special project related to the ASC 606 Revenue Recognition Standard. Previous experience includes a significant tenure at NICE Systems, delivering training and consultation to Fortune 100 clients across North America, and multiple leadership roles in training management at institutions like SunTrust Bank and First USA. Suzanne holds a Master's degree in Instructional Design and Technology from Purdue University and a Bachelor's degree in Finance with a minor in Statistical Analysis from the University of Tampa.
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