Sy Sihanath is a seasoned professional with extensive experience in workforce optimization and technical support. Currently serving as a Senior WFO Solutions Consultant at Five9 since February 2012, Sy has a strong background in implementation management gained from tenure as an Implementation Support Manager at NICE Systems from July 2003 to February 2011, where management of a team of engineers and customer satisfaction oversight were key responsibilities. Previous roles include an IT Consultant position at Univance and as an APAC Team Lead at Sun Microsystems, where Sy specialized in remote monitoring of Solaris servers. Education was completed at the University of Denver between 2001 and 2005.
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