Terry Goddard

Terry Goddard is a seasoned professional with extensive experience in customer consulting and solution implementation within the cloud contact center sector. Currently serving as Director of Enterprise Solution Delivery at Five9 since February 2019, Terry leads a team focused on transforming contact centers into customer engagement centers of excellence. Previously, Terry held the position of Director of Cloud Professional Services at Genesys Telecommunications Laboratories, overseeing cloud solution deployment and consulting services. With a robust background that includes roles at Goddard & Associates LLC, Ingres, Calypso Technology, Plumtree Software, Xtivia Technologies, Summit Data Group, Informix Software, and AT&T, Terry has consistently demonstrated expertise in management, strategy development, and client relations throughout a career spanning several decades.