Tom M.

Tom M. currently serves as Vice President of Customer Success at Five9, a position held since October 2021, with prior roles including Director of Customer Engagement and Customer Engagement Manager. Tom previously worked at Aqueity Inc. for over a decade, where responsibilities included Vice President of Service Delivery and Director of Customer Success, focusing on technology planning and IT strategy services across various industries. Earlier career experience encompasses managing service desk operations as IT Service Manager, ensuring adherence to Service Level Agreements while leading project teams. Tom's foundational experience includes serving as a Journeyman/Foreman at Spectrum Electrical Systems, overseeing installations of data networks and fire alarm systems, as well as serving as Infantry Communication NCO in the US Army, managing communication protocols. Tom holds a Journeyman Electrician degree from the NECA-IBEW Apprenticeship program and studied at the College of DuPage.