Tommi Patten

Tommi Patten, MBA, currently serves as an Account Director at Five9, with a track record of improving operational efficiencies and customer satisfaction through various roles, including Operations Analyst and Associate Program Manager for Workforce Optimization. Notably, Tommi has achieved a 25% reduction in errors during WFO implementations and a 30% increase in training engagement while significantly improving resource utilization and customer satisfaction ratings. Prior experience includes a role as Graduate Assistant at Ball State MBA, managing marketing initiatives that increased engagement by 40%, and leading customer service teams at Brewery Lodge to enhance sales and resolve conflicts effectively. Tommi holds a Master of Business Administration in Health Care Administration from Ball State University and a Bachelor of Science in Psychology.