Vinay Chapaneri is a seasoned professional in project management and technical consulting with extensive experience in the workforce optimization (WFO) and customer experience sectors. Currently serving as a Senior Project Manager at Five9 since February 2021, Vinay leads large enterprise projects focused on digital transformation to cloud-based omni-channel contact center as a service (CCaaS). Prior to this role, Vinay worked as an Implementation Consultant at Syndeo.cx, implementing a modern IVR platform for American Express. Earlier career stages include a significant tenure at NICE Ltd, where Vinay acted as Delivery Solution Architect and Technical Specialist, managing WFM projects and providing mentorship. Vinay's journey began as a Senior Engineer at QPC, where technical leadership on WFM projects was key. Vinay holds a BA(Hons) in Business and Information Technology from Coventry University.
This person is not in the org chart
This person is not in any teams
This person is not in any offices