Vu Ngo is a Sr Cloud WFO Systems Engineer at Five9, a position held since November 2023, following a 14-year tenure at Verint where roles included Principal Software Engineer and Senior Software Engineer. With expertise in IT security aspects such as SSL and Single Sign-On, Vu Ngo is well-versed in WFO software infrastructure, configuration, security, and databases. Prior experience includes a role as Sr Software Engineer at CSC - Computer Sciences Corporation, where development and maintenance of Quality Monitoring software for the Witness System account were key responsibilities. Vu Ngo holds a Bachelor of Computer Engineer degree in Computer Science from the University of Technology, HCMC, completed in 2003.
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