William Senior is an experienced technology consultant and business analyst with a specialized focus on the contact center industry. Currently serving as a Senior Technology Consultant at Five9, William has previously held various roles including Technology Consultant and Professional Services Consultant, where responsibilities involved developing and deploying contact center solutions for strategic clients. William's career includes significant positions at KPMG, Insight, and Impact Technologies, where expertise encompassed Cisco collaboration tools, IVR development, and workforce management solutions. Educational achievements include a Bachelor's degree in Political Science from Carleton University and certificates in Network Infrastructures and Computer Applications Programming from McGill University and Concordia University, respectively.
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