Willis Chen is an experienced engineering professional with a strong background in data analytics and network automation. Currently serving as a Senior Engineering Manager at Five9 since April 2021, Willis leads a telco analytics product focused on data streaming and business/customer health insights. Previously, Willis worked at Cisco from June 2015 to April 2021 as a Software Engineer specializing in big data for network automation and analytics products. Additional experience includes roles as a Software Engineer in the Chief Technology and Architecture Office at PDNA.io and as a Research Engineer and Research Fellow at the IT Innovation Centre, University of Southampton. Willis holds a PhD in Grid Computing and Interoperability from Brunel University of London, obtained in 2009.
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