Yang Lin

Yang Lin, PhD, is a Lead Product Manager at Five9, focusing on AI Knowledge and Transcriptions, where they prioritize transcription accuracy and the incorporation of customer-specific dictionaries. Previously, Yang held managerial and strategic roles at Deloitte, Rogers Communications, and KPMG, where they specialized in knowledge management and the integration of Machine Learning and Natural Language Processing. Yang also served as a Guest Lecturer at the University of Toronto and has a strong academic background with ongoing studies in Engineering and a PhD in Strategic Decision Making from McGill University.