Five9 is the leading cloud call center software. Trusted by 2000+ clients to accelerate sales and power customer service.

Software

Five9

Kimberly Lytikainen is the General Counsel and Chief Compliance Officer at Five9, responsible for all legal affairs and compliance matters for the company. Kimberly brings over 25 years of legal and leadership experience to help the Five9 organization scale globally with balanced risk.

Prior to Five9, she was the Chief Legal Officer and Corporate Secretary at Poshmark, a next gen consumer marketplace company, and, prior to that, led MINDBODY, a SaaS company, through an IPO, several strategic acquisitions, and their sale to Vista Equity Partners as Chief Legal and Compliance Officer, and Corporate Secretary. She has also held Vice President positions at Pivotal and NVIDIA, where she enabled many key customer relationships, effectively resolved high stakes litigation and stewarded NVIDIA through several large international transactions. Kimberly began her in-house career at Sun Microsystems, after seven years as a trial attorney handling complex IP cases.

Kimberly Lytikainen

Andy Dignan is the Executive Vice President of Service Delivery & AI Solutions at Five9. Andy has spent his entire career in the Contact Center and Collaboration space. From consulting, to implementing, to designing, and selling solutions, and his strength lies in his ability to bridge the gap between technical and business level conversations. Whether it’s meeting with a CIO or whiteboarding with a CTO, Andy is skilled at developing solutions that create positive business outcomes. He has a deep understating of the technology landscape and is considered an industry expert in the Contact Center & Collaboration industry.
Before moving into this role at Five9, Andy led the Global Partner teams, helping scale the business to become a leading Channel, Global Systems Integrator, and Business Development company.
Prior to Five9, Andy was the Global head of Collaboration & Contact Center GTM at Cisco Systems, responsible for 5.5B in annual revenue.

Prior to Cisco, Andy led the Collaboration & Contact Center at CDW, taking the business from 300M to 700M in revenue.

Andy is a dynamic and entertaining Speaker with over a decade of experience speaking to large audiences in the high tech industry.

Andy Dignan

Panos Kozanian is the Executive Vice President of Product Engineering for [Five9](/org/five9) and is responsible for all technology operations and security. Panos is a seasoned executive with a proven record of executing technology, process, and cultural changes while managing efficiency and scale across global teams.

Prior to [Five9](/org/five9), Panos spent 14 years at [Cisco](/org/cisco) where he led the Webex platform team composed of DevOps, SRE, Data Center Operations, SysOps and Cloud Engineers with responsibility for the productivity, reliability, and operating budget of over 3000 developers. Under Panos' leadership, Webex scaled to four times its pre-pandemic usage - helping enable the business continuity for 85 percent of all Fortune 500 companies.

Panos Kozanian

Based in San Francisco, Callan Schebella is EVP of Product Management. Callan has worked his entire career in Voice Automation, Machine Learning and related technologies, with a focus on creating solutions that make it easier for businesses of all sizes to build and maintain speech-enabled applications.

He was CEO of Inference Solutions prior to the company being acquired in 2020. Callan held multiple roles at Inference Solutions, first as co-founder, then chief architect and finally as CEO. He helped grow Inference from an initial concept to an established market leader in the Intelligent Virtual Agent space. Prior to Inference, he started his career at Telstra Research Laboratories in Australia working on spoken dialog systems and technology commercialization.

Callan has a master’s degree in engineering from the University of South Australia and an MBA from Melbourne Business School.

Callan Schebella

Jonathan Rosenberg is the Chief Technology Officer and head of AI at [Five9](/org/five9). Jonathan has dedicated his career to transforming the telecommunications industry and joins [Five9](/org/five9) from [Cisco](/org/cisco) where he was CTO for the Collaboration Technology Group (CTG). Jonathan is also well known for his authorship of the SIP protocol, which is the foundation for modern IP-based telecommunications. Prior to [Cisco](/org/cisco), Rosenberg was the Chief Technology Strategist at Skype, where he guided the company’s technology strategy. He received his bachelor’s and master’s degrees from MIT and holds a PhD in electrical engineering from [Columbia University](/org/columbia-university).

In 2002 he was named one of the most innovative young technologists in the world by Technology Review magazine. He also was named a "Top Supergeek" by CRN and won a Pulver Von Pioneer award for contributions to the VoIP industry. In 2015 he was presented with the [Ohio University](/org/ohio-university) Strowger Award for transformational innovation in the Telecommunications industry.

Jonathan Rosenberg

James Doran is the Executive Vice President of Strategy & Operations at [Five9](/org/five9), responsible for advancing the company’s growth strategy and operational maturity to enable the organization to deliver on its promise. James is a widely respected veteran leader, having led multiple business transformations throughout his 20+ years in the industry.

Prior to [Five9](/org/five9), James was Vice President of Strategy & Operations for [Cisco](/org/cisco)’s Collaboration division, where he led the business transformation to subscription, inked alliances with SalesForce, Apple, IBM and Google and drove the merger and acquisition agenda to include Broadsoft, Mindmeld and AppDynamics. James also held a variety of executive positions at Symantec, worked in strategy consulting, with successful start-ups, and served on staff for both the White House and Capitol Hill.

James received a BA in Economics from the [University of Notre Dame](/org/university-of-notre-dame) and an MBA from the Thunderbird School of Global Management.

James Doran

Scott Welch is the executive vice president of Telco Services & EMEA Operations at [Five9](/org/five9) and is responsible for global telecom services, and EMEA operations. Scott is a seasoned executive with more than 30 years of experience in software development, technology operations, and management.

Prior to [Five9](/org/five9), Welch spent ten-plus years at inContact where he managed a team responsible for several operational functions, including telecom operations, cost of goods, system and network administration, security, database administration, billing operations, network provisioning, and a 7x24 network operations center. Welch also held positions as vice president information services, vice president of application development, and information technology director at various technology companies prior to 2003.

Scott is driven by a strong desire to deliver technology for critical systems in a high tech environment. He believes that system availability is like air for customers, it’s necessary every moment and critical when you don’t have it. He takes pride in delivering results through a team that is just as passionate as he is about platform performance.

Scott Welch

Dan Burkland is responsible for global sales, including all direct, channels, and business development. Since joining [Five9](/org/five9) in 2009, Dan has grown annual revenues from under $20M to approach $200M. He is also responsible for all implementation, professional services, and customer support organizations. His organizations cover the entire customer life-cycle from sales to implementation to ongoing support – all critical to customer success from a Cloud Software company.

Dan has more than 30 years of experience building and scaling successful sales and leadership teams. Before [Five9](/org/five9), Dan was SVP of Sales at Transera Communications. He also ran worldwide sales for IP Unity, growing the business tenfold, and held sales management positions at [Cisco](/org/cisco) and GeoTel.

Dan Burkland

Barry Zwarenstein has more than 35 years of financial leadership in the technology industry. Barry is responsible for the company's financial planning and operations. In 2019, Barry was awarded the Bay Area CFO of the Year Award for the small to medium public category.

Barry has been the CFO of several companies: He's managed three successful IPOs (Five9, VeriFone and [Logitech](/org/logitech)), and played a significant role in the sale of [SMART Modular Technologies](/org/smart-global-holdings) to Silver Lake Partners for $635M and the sale of Acuson to Siemens Health Care for $700M. Barry was also CFO of Iomega Corporation and Mellanox Technologies. Barry holds a Bachelor of Commerce from the University of Natal, South Africa and an MBA from the Wharton School of Business, [University of Pennsylvania](/org/university-of-pennsylvania).

Barry's philosophy is to take a broad approach to the role of CFO and become an effective business partner across the entire organization. Barry's approach is to keep shareholders adequately informed, ensure sufficient funding, drive process improvements, and report accurate and timely financial information. A key element that connects these roles are in-depth, contextual analyses about all aspects of the business; something that is easily accomplished in a cloud company like [Five9](/org/five9) since there is an abundance of consistent and coherent data. He also believes it is essential to have best-in-class, scalable, and integrated systems, as well as a strong, seasoned finance team.

Barry Zwarenstein

Genefa joins [Five9](/org/five9) from [Micro Focus](/org/micro-focus) where as CMO she led a worldwide team who drove brand, core messaging, influencer marketing, regional and global campaigns, digital demand and sales, and technical enablement. She was also the executive sponsor for [Micro Focus](/org/micro-focus)’ Corporate Social Responsibility Program. In her role, Genefa led her team though a transformational journey, from launching [Micro Focus](/org/micro-focus) on the NYSE to rolling out a new enablement strategy to over 3000 worldwide sellers, to working day-to-day with customers and partners to ensure they understood the value of the [Micro Focus](/org/micro-focus) offerings.

Genefa Murphy

Mike Burkland is the CEO and Chairman of Five9. He originally joined Five9 as CEO in January 2008 and held the position for nearly 10 years. Mike established the vision and strategy for Five9 to become one of the leading providers of cloud contact center software for the enterprise market, built an organization that is known for its operational excellence and exceptional culture, led the company through its IPO in 2014 and scaled Five9 into one of the fastest growing public companies in the CCaaS space. He was also honored with the Ernst & Young Entrepreneur of the Year award for Northern California in June 2017. In December 2017 Mike transitioned from CEO to Chairman after being diagnosed with cancer. Under Mike's leadership for nearly 15 years as both CEO and Chairman, Five9 has scaled from an 80-person company to a 2,000-person company. He returned to the CEO role effective November 2022 and is excited to be back on the field with the Five9 team.

Before Five9, Mike was the CEO of several enterprise software and cloud companies in market segments ranging from systems management and content management to security and CRM. Earlier in his career, he held various positions at Oracle and BMC. Mike holds MBA and BA degrees from the University of California at Berkeley.

In Mike's view, business is the ultimate team sport. Building a successful company is analogous to building a winning sports franchise. It requires top talent, the right playbook and great team chemistry.

Mike Burkland

Ana Pinczuk is the Chief Development Officer at [Anaplan](/org/anaplan) where she drives the Product Management and Engineering teams responsible for [Anaplan](/org/anaplan)’s product roadmap, software and technology engineering deliverables, and cloud platform. She is also responsible for Customer Care and IT.

Prior to [Anaplan](/org/anaplan), Ana was President and General Manager for HPE Pointnext, HPE’s $7B+ services business where she led a team of 25,000 IT experts responsible for driving customer’s digital transformation journeys, including Hybrid IT and Intelligent edge consulting, professional and operational services. Previously, Ana held leadership positions at [Veritas](/org/veritas), where she was Chief Product Officer, and [Cisco](/org/cisco), where she spent 14 years in various roles including SVP, Global Services Sales, Services COO and SVP, Global Services Support.

Ana is on the board of [Aptiv](/org/aptiv) (APTV) and on the Board of Trustees for [Cornell University](/org/cornell-university). She is also a member of the International Women’s Forum, Latino Donor Collaborative, and Carnegie Mellon Engineering Advisory Board.

Ana Pinczuk

Kimberly Alexy is the principal of Alexy Capital Management, a private investment management firm that she founded in 2005. She has more than 20 years of experience in capital markets, corporate finance and investments. Kimberly is a seasoned finance professional and corporate board member. She has previously served as the senior vice president and managing director for Prudential Securities, vice president of equity research at Lehman Brothers and assistant vice president of corporate finance at Wachovia Bank. Kimberly also serves as an active board member at [Alteryx](/org/alteryx), [FireEye](/org/fireeye) and CalAmp Corp and has previously served as a board member at [Microsemi](/org/microsemi-corp), Vizio, Dot Hill Systems, [Maxtor](/org/maxtor), Smart Modular Technologies, and Southwest Water Company.

Kimberly Alexy

Parekh joined [Five9](/org/five9) from [Rollbar](/org/rollbar), where, as Head of Information Security, he built information security, continuous compliance, and IT teams, and defined and implemented the business technology strategy and roadmap. In his previous role, as Head of Product Security at [Splunk](/org/splunk), he developed the product and infrastructure security and privacy strategy, which included on-premise, managed cloud, cloud-native platform/products, mobile products, premium applications and the application store. At [Splunk](/org/splunk), Parekh led DevSecOps transformation and delivered security at scale and speed.

Parekh also built a modern, highly automated Security Operations Center at Amazon’s Physical Retail Business Unit as CISO. He contributed to industry standards like OWASP Software Assurance Maturity Model, Building Security In Maturity Model, NIST Secure Software Development Framework, and SANS Top 25 Programming Errors.

In his role, he enhances and executes the companywide global cybersecurity strategy, ensuring a security minded, risk aware culture through training, Secure Development Lifecycle process implementation and automation.

Hardik Parekh

Sue Barsamian is a seasoned industry leader with over 35 years’ experience both working directly in enterprise software and supporting other high growth software SaaS companies as an Independent Board Director.

Barsamian has held a number of executive positions at large scale companies including [Hewlett Packard Enterprise](/org/hewlett-packard-enterprise), Mercury Interactive and Verity, Inc. Having been a Chief Revenue Officer, Chief Marketing Officer and General Manager, Barsamian brings both a strong business and technical background. This varied and tenured skillset will complement and enhance the existing [Five9](/org/five9) Board of Directors.



Sue Barsamian

Jack Acosta has served in a board role for multiple companies. Previously, Jack served as CFO and vice president of finance for Portal Software. Prior to Portal Software, Jack served as executive vice president and CFO as well as vice president, engineering services, integration, and business management for Sybase, Inc. Jack was also the president, COO, and a director of Tanon Manufacturing, Inc. Prior to these assignments, Jack held various management positions at Ungermann-Bass, Inc., Atari, Inc., Diablo Systems, Inc., and Ford Motor Company.

Jack Acosta

Michael J. Burdiek has served as the president and chief executive officer and also as a member of the Board of Directors of [CalAmp](/org/calamp) since 2011. From 2006 to 2011, Michael held various positions at [CalAmp](/org/calamp), a global provider of wireless communications solutions, including president of [CalAmp](/org/calamp)’s Wireless DataCom segment and president and chief operating officer. Prior to joining [CalAmp](/org/calamp), Michael was the president and CEO of Telenetics Corporation, a manufacturer of data communications products. From 1987 to 2003, Michael held a variety of technical and general management positions with Comarco Inc., most recently as senior vice president and general manager of Comarco's Wireless Test Systems unit. Michael holds a master’s degree in business administration and a master’s degree in electrical engineering from California State University, Fullerton, and a bachelor’s degree in electrical engineering from [Kansas State University](/org/kansas-state-university).

Michael J. Burdiek

Dave Welsh is a Member and Head of TMT Growth Equity at KKR, a global private equity firm. Prior to joining KKR, Mr. Welsh was a Partner with [Adams Street Partners](/org/adams-street-partners), where he focused on technology growth equity investments. Earlier in his career he was an Executive Vice President of Corporate Development and Strategy at McAfee, Inc., a General Partech at Partech Ventures and a Vice President of Corporate Development at Portal Software. He currently serves on the Board of Directors of Cherwell, [Five9](/org/five9) and [ForgeRock](/org/forgerock). He is also the Board Chair at the Athenian School and a Board Member of SEO Scholars SF and the Special Olympics of Northern California and Nevada. He has a BA from UCLA and a JD from UC Berkeley Law School.

David Welsh

Dave DeWalt is a veteran CEO, advisor, and investor who has led companies, from startup to the Fortune 500, on a transformational journey of success. Focused on technology and cybersecurity, Dave helped create more than $20 billion of shareholder value during his 15 plus years as president and CEO of three major companies. That includes driving the most successful cybersecurity IPO ever in 2013, and leading the largest all-cash deal in technology history in 2010. Today he serves as the chairman of Momentum Cyber, the managing director of Allegis Cyber, founder of [NightDragon](/org/nightdragon), as well as an investor and board member in the world’s most innovative companies such as Delta Airlines, [Five9](/org/five9), [ForeScout](/org/forescout), Phantom Cyber, CallSign, [Claroty](/org/claroty), [Team8](/org/team8), DataTribe, [Illusive Networks](/org/illusive-networks), and [Optiv](/org/optiv). Dave has substantial expertise in the information technology security industry and, with his strategic and operational experience, provides counsel to some of the leading companies in the space. Dave was named one of the 25 most influential executives in high technology by the readers of the industry publication CRN. He has spoken at the [World Economic Forum](/org/world-economic-forum) on the issue of cybersecurity and keynoted at several technology industry conferences including Interop and Software 2008 and RSA. He is an alumnus of the [University of Delaware](/org/university-of-delaware).

Dave Dewalt

Over the past thirty five years, Robert Zollars has led eleven healthcare and technology companies as President or CEO, ranging in size from $100M to over $5B in revenue. These companies include venture, private equity and publicly traded businesses. His most recent experiences included Chairman and CEO of Vocera, Chairman of Diamond Foods, and Corporate Director of VWR Corporation.

Mr. Zollars currently serves as a Senior Advisor at [Frazier Healthcare Partners](/org/frazier-healthcare-partners), and is also a Corporate Director of [Change Healthcare](/org/change-healthcare), Appian Rx, TCGRX and [Kate Farms](/org/kate-farms). He is also a Board Leadership Fellow of the [National Association of Corporate Directors](/org/national-association-of-corporate-directors) (NACD) and is Co-Chair of The Trustee’s of [Arizona State University](/org/arizona-state-university).

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