Bill Marks

Bill Marks currently serves as the Sr. Director of North America Customer Support at Fivetran since March 2023. Prior to this role, Bill held the position of Head of Support and Operations at Google from November 2018 to February 2023. Bill's extensive career in customer support and operations includes significant roles at EMC as Partner & Program Manager, Network Appliance as Program Manager, Brocade as Global Support Manager, and multiple positions at Network Associates and Nortel Networks, where Bill contributed as Support Manager. Bill's experience spans over two decades, demonstrating a strong commitment to enhancing customer support operations across leading technology companies.