Cros Kirchmann is an experienced Customer Success Manager with a robust background in client management and service support across various companies, including Fivetran and Salesloft, overseeing a substantial portfolio of clients. At Salesloft, Cros managed a book of business with over 3,600 clients, delivered internal and customer-facing training, and collaborated cross-functionally to enhance customer experience. Prior experience at Odoo included receiving the Rising Star Award and managing relationships with over 180 clients while conducting quarterly reviews for service optimization. Earlier roles at T-Mobile and Verizon emphasized retail management and sales skills, culminating in a successful career built on strong customer relationships and operational efficiency. Cros holds a Bachelor of Arts in Psychology from Arizona State University.
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