Ed Koo is a seasoned professional with extensive experience in customer support and technical services, currently serving as a Senior Customer Support Engineer at Fivetran since January 2021. Prior to this role, Ed Koo had a long tenure at SL Corporation from July 1995 to June 2020, where held various positions including Vice President of Technical Services, Director of Technical Services, Manager of Technical Support, and Technical Support Engineer. Responsibilities included oversight of strategic direction, team management, customer support operations, and performance reporting to senior executives. Ed Koo holds a Bachelor of Science degree in Physics from Caltech and a Master of Science degree in Physics from UC San Diego.
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