Ed Koo is a seasoned professional with over 25 years of experience in enterprise-level monitoring and technical support. Currently serving as the Lead Customer Support Engineer at Fivetran, Ed is dedicated to simplifying data integration for companies. Previously, Ed held various leadership positions at SL Corporation, including Vice President of Technical Services, where they oversaw the strategic direction of the Technical Support team and managed critical customer engagements for Fortune 500 companies. Ed is pursuing a Master of Science in Physics at UC San Diego and holds a Bachelor of Science in Physics from Caltech.
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