Mike Ross

Mike Ross is a Staff Technical Writer at Fivetran since November 2022, bringing extensive experience in technical communication and customer support from previous roles at Brandwatch, where Mike served as Help Center Team Lead and Technical Writer, and Falcon.io as a Technical Writer. Earlier in the career, Mike contributed to customer support at Guitar Center and Santander UK, focusing on digital banking technical support and complaints. Mike began professional experience in customer support at HCL Technologies. An educational background includes a Bachelor's degree in Music from the University of Ulster and a National Diploma in Music from Belfast Metropolitan College.