Smit Sharma is a seasoned professional in customer support and technical operations, currently serving as a Senior Escalation Manager at Fivetran since October 2021, following a role as a Senior Customer Support Engineer. Previous experience includes working as a Senior Technical Support Specialist II at Sphera from September 2019 to October 2021, and a Senior Customer Support Engineer at PowerSchool India Pvt Ltd for a brief period in mid-2019. Smit began a career in customer solutions at Aptean as a Customer Solutions Analyst from August 2016 to May 2019 and held the position of Customer Service Representative at Hewlett Packard Enterprise from September 2014 to July 2016. Smit Sharma holds a Bachelor's degree in Electrical, Electronics and Communications Engineering from Biju Patnaik University of Technology, Odisha, completed between 2009 and 2013.
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