Bruna Ferraz

Bruna Ferraz is a Customer Success Analyst at Flash since December 2022, specializing in B2B and B2C client interactions to generate new business opportunities and manage existing small and medium accounts. Prior to this role, Bruna served as a Junior Recovery Analyst at Flash and held a position in Customer Success for Investments at Yappi, where responsibilities included onboarding clients and reducing churn rates. Bruna's experience also encompasses recruitment and selection at Luandre RH and training and development at Saint-Gobain. Currently pursuing a postgraduate degree in Organizational Psychology at Faculdade Venda Nova do Imigrante, Bruna holds a bachelor's degree in Psychology from Uninove.