Daniela Aleixo currently serves as Gerente de Operações CX at Flash, beginning in March 2024. Prior experience includes a position as Gerente de Atendimento e Suporte Comercial at Fintech Magalu from February 2012 to June 2023, where Daniela led operational teams and defined strategies for specialized customer service, managing a significant volume of transactions. Daniela has also been involved in project implementation and the management of nurturing client relationships in a B2B2C context. Earlier roles include serving as Coordenadora de Operações at B2W from June 2006 to February 2012, focusing on B2B and B2B2C operations and supplier management. Daniela holds an MBA in Strategic Service Management from FGV and a Bachelor's degree in Business Administration from Centro Universitário FMU | FIAM-FAAM, along with a degree in Human Resources Management from Fizo.
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