Dhaniel Mazini currently serves as Gerente de CS Services and Coordenador de CX Melhoria Contínua at Flash, overseeing process coordination, training, and quality to enhance customer experience. Key responsibilities include developing and optimizing customer service processes. Prior technology expertise includes roles such as Especialista em tecnologia, where Dhaniel focused on defining processes for internal technical support and integrating clients' ERP systems with Flash products. Dhaniel's experience also includes working at Accenture Brasil as a Technology Consultant, guiding digital transformation for major clients in the Oil & Gas sector, and serving as a Technology Consulting Analyst, where various data analysis projects were executed. Earlier experience includes an internship at DMCard Administradora de Cartões de Crédito. Dhaniel holds a Bachelor’s degree in Ciência e Tecnologia from Unifesp - Universidade Federal de São Paulo.
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