Edicleia Almeida is a seasoned professional in customer success and client management, currently serving as Líder de Customer Success - Onboarding PME at Flash since November 2020, where responsibilities include B2B client implementation and overseeing the customer journey during onboarding. Previously, roles at Flash include Customer Success Analyst Pleno and Júnior, focused on the activation of small and medium-sized enterprise clients. Prior experience includes providing customer service at Grupo Fleury and managing team performance at Srm Mass Communication, along with administrative duties at RS58-Moda e Presentes and Cast Group. Edicleia Almeida holds a Tecnólogo degree in Gestão Comercial from Uninove - Universidade Nove de Julho.
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