Felipe Silva is a technology professional with over 10 years of experience in IT Operations and Service Desk leadership, specializing in aligning IT strategy with business priorities. They have led teams of up to 25 individuals and managed budgets of R$ 10 million, driving process automation projects that reduced operational effort by up to 30%. Felipe has a strong background in IT governance, information security, and compliance, focusing on service continuity and risk mitigation. Currently, they direct their efforts toward digital transformation and the optimization of IT operations while pursuing an MBA in the Executive Program for CTO/CIO at FIAP.
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