Freddy Augusto is a Sales Operations Analyst at Flash Benefícios since October 2021, bringing expertise from previous roles as a Planning and Intelligence Analyst and Sales Operations professional at 99 from July 2018 to October 2021. In these positions, Freddy managed customer service operations intelligence, developed performance tracking panels for BPOs, and assisted in setting targets to enhance efficiency. Additionally, Freddy conducted capacity management and ad-hoc studies to improve customer experience and sales performance, contributing to CRM maintenance and data management for better sales pipeline oversight. Freddy holds a Bachelor's degree in Production Engineering from Centro Universitário Senac, obtained between 2017 and 2021.
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