Karyny Sena is an accomplished professional with extensive experience in customer success and administrative roles. Currently serving as a Senior Customer Success - Onboarding e Ativação at Flash since November 2020, Karyny specializes in the implementation of B2B clients, focusing on enhancing customer experiences during onboarding for medium to large accounts. Previous roles at Flash include responsibilities as a Customer Success - Onboarding e Ativação Junior and Customer Experience Analyst, providing support and feedback to improve customer journeys. Prior to Flash, Karyny worked at Universidade Santo Amaro - Unisa as an Administrative Assistant in post-graduate programs, and at Wizard by Pearson in various educational administrative roles, contributing to student support and academic processes. Karyny began the professional journey at MCassab as a Young Apprentice - Administrative Assistant. Academic qualifications include a Technologist degree in Human Resources Management from Universidade Paulista.
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