Luana Silva

Luana Silva is an experienced professional specializing in customer success and process analysis, currently serving as an Analista de processos and Supervisora de sucesso do cliente at Flash since July 2020. Responsibilities include building and monitoring key performance indicators, conducting weekly analyses, and ensuring effective action plans with customers. In previous roles at Flash, Luana focused on customer relationship management and onboarding for medium to large accounts, as well as working to identify and address customer needs in collaboration with product and technology teams. Prior experience includes roles at Conecta Comercio e Serviços Ltda. as an Estagiária and Jovem Aprendiz, and at Sabesp as an Estagiária, where customer service skills were developed. Luana holds a degree in Gestão comercial from Universidade Anhembi Morumbi.