Rodrigo Veras

Rodrigo Veras currently serves as Supervisor de Excelência Operacional at Flash, focusing on Quality and Training within Continuous Improvement of Customer Experience. Key responsibilities include managing operational quality, conducting audits, individual performance recovery through coaching, and implementing a Voice of Customer cell. Prior to this role, Rodrigo was a Customer Experience Supervisor at Nubank, overseeing OKRs related to performance and customer satisfaction, contributing to impactful project planning, and implementing training programs. Additional experience includes serving as a Senior Customer Excellence Analyst and Customer Experience Analyst at Nubank, where Rodrigo specialized in training, data analysis, and enhancing various customer experience aspects. Rodrigo holds a Bachelor's degree in Biological Sciences from Universidade Federal de Alagoas.