Vanessa Bertoni

Vanessa Bertoni is a Fraud Ops Analyst at Flash since July 2023, with a solid background in risk analysis and customer service. Previously, Vanessa worked at Creditas from November 2019 to October 2022, holding several roles including Junior Analyst in Formalization and Risk for Auto Refin, focusing on operational risk analysis, fraud prevention, and money laundering. Responsibilities included document validation, vehicle analysis, training analysts, and preparing management reports. Vanessa's earlier experience spans various customer service and administration roles, with leadership experience as a Customer Success Team Leader at enjoei.com, where skills in team management, process optimization, and performance tracking were developed. Vanessa holds a degree in Communication Social from Universidade Cidade de São Paulo.