Flash

Fernanda Soares is a Coordenadora de Customer Experience with a focus on support, special cases, and continuous improvement in service delivery. With a Bachelor's degree in Pedagogy, they have nine years of experience in customer service, currently overseeing operations at Flash since 2019. Fernanda's work includes handling B2B and B2C interactions, managing complex cases across channels such as PROCON and Ouvidoria, and leading a team to enhance customer journeys through strategic analysis and training. Their expertise in CRM tools and commitment to operational efficiency contribute to a more human and effective customer experience.

Flash's headquarters in São Paulo, Brazil

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Customer Experience Operations

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